Privacy Policy

Website policy effective November 2, 2026

Information you choose to share

When you use our contact form, call, or email us, you may provide your name, email address, telephone number, and the information in your message. We use that information to respond to your inquiry, discuss availability and services, and coordinate the next steps you request. A website inquiry does not establish a treatment relationship or enroll you in a marketing list.

Please keep website inquiries limited to scheduling and general questions. Do not include diagnoses, treatment details, Social Security numbers, payment-card information, insurance identification numbers, or other sensitive information. Ask our team about an appropriate method for sharing clinical or financial information.

Website technology, cookies, and analytics

Our website and its hosting, security, and technology providers may process technical information such as your IP address, browser and device type, pages requested, referring page, and the date and time of a visit. This information supports website delivery, security, troubleshooting, and measurement.

The website uses Google Analytics through Google Site Kit. Analytics tools may use cookies or similar technologies to measure visits and interactions. Depending on your browser and settings, Google may receive device information, identifiers, and page or interaction information. Analytics information is different from a clinical record, but browsing a health-related website can still reveal information about your interests.

You can manage or delete cookies through your browser settings and use available browser privacy controls. Blocking cookies or third-party content may affect some website features. Information about Google’s practices is available in the Google Privacy Policy. You can also learn about Google’s Analytics opt-out browser add-on.

Maps, language tools, and external links

Our pages include a Google Maps embed, a language-selection tool, social-media links, and links to OREA Journal. Embedded content may communicate with its provider when it loads. Following an external link takes you to a separate service whose privacy practices apply there. An external service may collect technical information or recognize you if you are signed in to that service.

Patient portals, telehealth services, or scheduling services, when provided, have their own notices and terms. Our general website contact form is not a patient portal.

How information is used and shared

We use website inquiry information to communicate with you and support practice administration. Technology and service providers that host the website, deliver messages, maintain systems, or help us operate may process information as needed for those services. Information may also be disclosed when required or permitted by applicable law or when necessary to address security, fraud, or safety concerns. Uses and disclosures of protected health information are governed by our Notice of Privacy Practices and applicable law.

Retention and security

Website inquiries and administrative records are retained according to their purpose and applicable legal or operational requirements. Patient records have separate retention obligations. We use reasonable safeguards, but no website, email system, or electronic transmission can be guaranteed completely secure. Please use practice-approved channels for sensitive communications.

Your choices and privacy questions

You may ask about information you have provided through the website, request a correction, express communication preferences, or request deletion where applicable. Some information must be retained for legal, clinical, security, or administrative reasons. We may need to verify your identity before acting on a request; please do not email identity documents unless our team has arranged an appropriate process.

For questions about website privacy, contact us using the details below and ask for our Privacy Officer. Patient health-information rights, including access and complaints, are explained in our separate Notice of Privacy Practices.

Adults and minors

Ascend currently provides services to adults age 18 and older. This website is intended for an adult audience. If you believe a child has submitted personal information, contact us so we can review the concern.

Changes to this policy

We may update this policy as our website or practices change. The effective date above identifies the current version. Changes affecting patient health information are addressed in our Notice of Privacy Practices.

Contact Ascend

Our website form and email are not monitored continuously and should not be used for urgent or emergency assistance.

Patient health-information privacy

Our separate Notice of Privacy Practices explains how medical and mental health information may be used and disclosed, how you can access that information, and how to exercise your rights or make a complaint. You may request a current paper or electronic copy from our team. This website policy does not limit your health-information privacy rights.